Charter Mark:
The Brothers of Charity Services in Lancashire are delighted to have been re-accredited for the Charter Mark Standard following a surveillance visit from our Assessor in November 2009.
The Charter Mark is awarded to organisations demonstrating the achievement of a national standard for excellence in customer service and covers the following areas:
- set standards and perform well
- actively engage with customers, partners and staff
- be fair and accessible to everyone and promote choice
- continuously develop and improve
- use resources effectively and imaginatively
- contribute to improving opportunities and quality of life in the communities served
We are grateful to all our staff and other stakeholders for their commitment to meeting these challenging standards.