Looking Forward – Our Plans for 2009-2011

We have recently issued our strategic plan for the period 2009-2011.  In launching this document, I would firstly like to thank all of those who contributed to it – it has been great to involve stakeholders in developing our aims for the future and how we can achieve them.

In summary we identified six key themes:

Involvement of Service Users (Listening to individuals)
Personalisation (It’s about individuals)
Valuing & Listening to Staff (Letting staff know they are important)
Market Research (Making services better)
Marketing (Telling people what we do)
Financial Viability & Sustainability (Reasonable costs and well-managed money)

and we developed actions to each of the above themes to help us achieve our goals. 

This will be a ‘living document’ and we are already working on many of the tasks and adding more actions as we move forward.  All with the aim of ensuring our services remain true to our mission in providing relevant, quality service provision to individuals.

To download a copy of the full document – click here

Nicola Howell
Director of Services
Brothers of Charity Services – Lancashire